AI that calls patients back — and recovers the appointment.
Outbound voice campaigns with GPT-driven conversation, ElevenLabs voices, full logging, retries and a clinic-grade safety layer.
The client.
Medical and dental clinics consistently lose revenue to no-shows, cancellations and empty slots. The client needed an outbound system that could call patients automatically, hold a natural conversation in Urdu or English, capture the outcome and stay strictly inside a clinical script.
- ✕Missed appointments and lost revenue
- ✕High cost of manual phone outreach
- ✕Limited front-desk capacity
- ✕Poor patient engagement on email/SMS
- ✕No automation across clinic locations
- ✓Automate outbound appointment recovery calls
- ✓Sound human, in both English and Urdu
- ✓Stay strictly on-script — no medical advice
- ✓Log every call, outcome and intent
- ✓Give staff a live monitoring + override dashboard
How we built it.
A fully automated AI voice calling platform. Campaigns are loaded from Google Sheets or the dashboard; the system dials patients, transcribes their speech, runs the response through a script-controlled GPT layer, and replies with an ElevenLabs voice. Every call is logged with full analytics.
End-to-end flow.
What it does.
Under the hood.
Measurable results.
Stateless calling workers, queue-based campaign engine and per-clinic configuration mean new clinics — and entire clinic groups — can be onboarded without changing the core system.